Policies & Terms

Information We Collect

We collect information you provide directly to us, such as when you create an account, subscribe to our service, or contact us. This includes your name, email address, payment information, and viewing preferences.

How We Use Your Information

Your information is used to provide, maintain, and improve our streaming service, process payments, personalize your experience, and communicate with you about updates and changes to our policies.

Data Protection

We implement industry-standard security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. All payment information is encrypted and securely processed.

Cookies & Tracking

We use cookies and similar technologies to enhance your experience, remember your preferences, and analyze how you interact with our platform. You can control cookie settings through your browser.

Third-Party Sharing

We do not sell your personal information. We only share data with trusted service providers necessary for payment processing and service delivery, who are bound by confidentiality agreements.

Account Responsibility

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use.

Acceptable Use

You agree not to use our service for any illegal, harmful, or unauthorized purpose. This includes attempting to bypass security measures, distributing malware, or engaging in unauthorized access to our systems.

Content Licensing

The content available on our platform is licensed for your personal, non-commercial use only. You may not reproduce, distribute, transmit, or display any content without our prior written permission.

Service Availability

We strive to maintain continuous service availability, but we do not guarantee uninterrupted access. We reserve the right to modify or discontinue service features with reasonable notice.

Limitation of Liability

To the extent permitted by law, we are not liable for any indirect, incidental, or consequential damages arising from your use of our service or inability to access it.

30-Day Money-Back Guarantee

If you're not satisfied with our service within 30 days of your initial purchase, we offer a full refund. Simply contact our support team with your request.

Refund Eligibility

• First 30 days of subscription only
• Full account refunds for first-time purchases
• Partial refunds available for prorated periods
• No refunds for repeated cancellations and resubscriptions

Refund Process

Once approved, refunds are processed within 5-7 business days to your original payment method. You will receive a confirmation email with the transaction details.

Exceptions

Refunds will not be issued for accounts that violated our Terms of Service, engaged in fraudulent activity, or were terminated due to policy violations.

Easy Cancellation

You can cancel your subscription at any time through your account settings. No questions asked, no cancellation fees. Your subscription remains active until the end of your current billing period.

Timing & Billing

Cancellations take effect at the end of your current billing cycle. You will not be charged again, but your account remains active until the end of the paid period. No proration occurs for mid-cycle cancellations.

Account Access After Cancellation

Upon cancellation, your account and saved content remain inaccessible after your subscription expires. You can reactivate your account at any time by resubscribing.

Automatic Renewal

Your subscription renews automatically on your billing date. We will send you a reminder before each renewal. You can cancel anytime before the renewal date to avoid being charged.

Content Rights

All content on our platform is protected by copyright and intellectual property laws. You may stream content for personal use only. Downloading, sharing, or redistributing content is strictly prohibited.

Account Sharing

Your account is for personal use only. Sharing login credentials with others violates our Terms of Service and may result in account suspension or termination. Concurrent streaming is limited to authorized devices per plan.

Content Availability

Content availability varies by region and is subject to change. We regularly update our library and may remove titles due to licensing agreements. We provide notice of major content changes when possible.

Parental Controls

Parents can set content restrictions and create child profiles to control access to age-appropriate content. PIN protection is available for profile access and purchase restrictions.

Report Inappropriate Content

If you encounter content that violates our policies, please report it immediately through the help section. Our team reviews all reports and takes appropriate action.